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Operating with a mind free of clutter will give you the ability to have a laser-like focus.

You truly will be wherever you are. You will never have to deal with worrying about things you didn’t do, or need to do, or those nagging things that you know you have to do but can’t quite remember what they are! Your productivity in all aspects of your life will increase dramatically. A balanced person will always outperform a workaholic over a period of time. The workaholic might get more results in a given week or month, but over the long haul the balanced person will yield a greater result. A workaholic may be very active, but that doesn’t ensure productivity. A balanced person will perform at a higher level in 40 hours than the unbalanced person will in many more hours.

A balanced person will perform at a higher level in 40 hours than the unbalanced person will in many more hours.

If we take this concept to a broader scope, we begin to understand that an organization composed of balanced individuals will always beat the competition in the long run. People living in balance are more joyful and focused and therefore do a superior job in whatever they are working on. A company of balanced individuals will have better workplace dynamics thereby creating an environment that is conducive to productivity and is attractive to outside talent. People will learn of the work environment and clamor to work there. The internal dynamics only represent half of the story. Externally, the company will quickly put distance between themselves and the competition. Obviously, high worker productivity will be reflected in the bottom line, but the other major enhancement to the bottom line will come as a result of how the customer will ultimately be treated.

A company of balanced individuals will have better workplace dynamics thereby creating an environment that is conducive to productivity and is attractive to outside talent.

Customers will be treated in a way that makes them feel valued. It will happen automatically. When an employee is feeling good, they will naturally reflect this in the way they deal with the customers. Everyone from clerks behind the counter to salespeople on the street will perform at a level that customers will notice. A customer has an “experience” any time they interact with a company on any level. Any time the experience is positive it leaves an indelible impression on the customer. The people who work for the company are the face of the company to the customer. They are the customer’s experience.

When an employee is feeling good, they will naturally reflect this in the way they deal with the customers.

I have had bad meals in restaurants before. Some of those restaurants I’ve returned to and some I haven’t. What determined whether or not I ever had another meal in a restaurant where I had a bad meal? The people experience. How did they handle my situation? Was the server friendly and attentive? I’m not a person who complains very often, but I pay close attention. How did the management interact with the wait staff? Conversely, whenever I have had a bad experience in a restaurant that was based on how the employees treated me as a person, I have never returned to that particular restaurant, regardless of the quality of the food. I cannot tell you if any of my experiences in restaurants were due to the servers lacking balance, because I did not stop my meal and interrogate the server. I only provided this analogy to bring home the point that the people of a company are the product that will bring people back to that business. People in balance therefore, because of the way they conduct themselves, are always going to bring people back.

Tomorrow I talk about the making the change to balance. (“Live Full, Live Well” can be ordered at www.balanceprofessor.com)


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